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Right of withdrawal

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.

The CUSTOMER who intends to exercise the right of withdrawal must inform LE MAGIE through an explicit declaration, which can be sent by registered mail to. or by accessing the “My orders” section of the “My account” space with the creation of a Reso computer practice.

The CUSTOMER can exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, as per Annex I, part B D.Lgs 21/2014 (not mandatory).

In case of exercise of the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to LE MAGIE his wish to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The goods must be returned to Le Magie Boutique sas – Via delle mura, 93 – 70019 Triggiano (Ba) or hand delivered at the point of sale to the same location.

In case of withdrawal with the return of the product at the store, it is not necessary to create the online return procedure.

The direct costs of returning the products are charged to the CUSTOMER.

The right of withdrawal is subject to the following unavoidable conditions:

  • the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased;
  • the purchased good must be intact and returned in original packaging, complete in all its parts (including packaging and any documentation and accessory equipment :); to avoid damage to the original packaging, we recommend to insert it in a second box;
  • the property subject to the exercise of the right of withdrawal must be returned in a normal state of conservation: it will not be accepted products used that bear signs of damage or dirt and that consequently can no longer be considered intact;
  • the asset subject to exercise of the right of withdrawal must bear the same serial number present in the order confirmation or in the sales invoice; if the goods were to report a serial number other than what is indicated in the order confirmation or invoice, the return will not be accepted and the product will be made available to the CUSTOMER for its return, simultaneously canceling the request for withdrawal;
  • the shipment, until the certificate of receipt, is under the full responsibility of the CUSTOMER;
  • in case of damage to the goods during transport, LE MAGIE will inform the CUSTOMER of the event (within 5 working days from receipt of the goods), to allow him to promptly report his complaint to the courier chosen by him and obtain a refund of the value of the good (if insured); in this case, the product will be made available to the CUSTOMER for its return, at the same time canceling the request for withdrawal; LE MAGIE is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;

As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, LE MAGIE may suspend the reimbursement until receipt of the goods or until the demonstration by the CUSTOMER that he has returned the goods to LE MAGIE.

LE MAGIE will reimburse using the same payment method chosen by the CUSTOMER at the time of purchase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he will have to provide LE MAGIE, by accessing the contact section, the bank details: IBAN, SWIFT and BIC necessary for the repayment, by THE MAGIC.

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© Le Magie Sas
Via delle mura, 93 - Triggiano (Ba)
PIVA 07795030720